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Samsung Responds to Galaxy Note 8 Battery Issue

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Samsung note 8 battery has generated another issue which was reported last week by some Samsung Users  using the Galaxy Note 8 are complaining that the battery in their phones stops charging.

The issue, as it was reported by some Samsung Galaxy Note 8 users on the company’s US Community Forums, was making the devices unresponsive. The affected users spotted that their Galaxy Note 8 units don’t accept a charge after their battery drains completely. In most of the reported cases, the latest Galaxy Note model doesn’t even show any signs of charging when connected to its charger. Some of the users attempted to turn on their devices by booting into the Recovery menu but weren’t successful.

Alongside the Galaxy Note 8, it had emerged that a similar problem was affecting some Samsung Galaxy S8 and Galaxy S8+ users. A Samsung moderator with the handle ‘SamsungMel’ on its US Community Forums previously acknowledged the issue and said, “This particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately.”

Samsung’s help forum has several posts from customers complaining about their phones not charging. “I’ve tried 3 different power cables and cords but nothing,” one user wrote. “I charged overnight and still nothing. Completely dead. Phone still looks brand new because I bought a rugged case for it. I’ve treated it like a newborn baby so it must be defective.”

Samsung employees in the help forum appear to be offering repairs and replacement devices for customers with phones that aren’t charging.

Samsung provided this statement about the problem: “We have yet to get any official report for this matter and are unable to comment until we obtain more specific information of the device. Any customers with a similar matter are encouraged to contact Samsung at 0330 726 7864.”

About Ayorinde Ayodeji

Ayorinde Ayodeji is the CEO of caffinegeeks. When he’s not busy making Caffinegeeks Products better, you can find him Biking, Coding, and Making researchs.Web developer and SEO Expert by heart.

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